Our users come from diverse situations. For example, we work in a lot of different climates so we see a variety of water use patterns. Each community faces different infrastructure conditions and demands. Some are pressured by state governments to upgrade water or wastewater facilities, while others have already crossed that bridge.
Our users also have a lot in common. All of them are determined to get on top of revenue sufficiency in order to ensure that they have enough money to run their water systems sustainably for the future. They would rather replace steep, intermittent, and politically unpopular rate hikes with steady, predictable rate changes that get them off the “rate roller coaster”. They want to have the right tools so that they can bring rates analysis in house rather than relying on consultants. On top of all that, these communities want to be able to have better communication with elected officials and the public about infrastructure funding.