Communicating Water Rate Changes – White Paper

Communicating Water Rate Changes​

An Interactive Communications Planning and Implementation Guide

This is a step-by-step guide for building a communications plan to inform stakeholders of an upcoming water rate change, whether that’s a change to the rates themselves or a change to the rate structure.

The guide is broken down into a series of modules, each with a set of interactive worksheets you can use to build out and fine-tune your overall strategy. The modules will walk you through the steps to identify your audiences, define key messages that will resonate with those audiences, and develop an implementation strategy.

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