Waterworth Customers

Currently we help manage $20B in asset value for more than 60 towns and cities around North America, with more users joining every week. When our customers describe their experience using Waterworth, the most frequent word they use is easy. (You should join us, too. It’s easy.)

Our focus is on small to medium-sized communities throughout North America. We’ve worked with towns of fewer than 1,000 all the way up to cities of 100,000.

And sure, while Waterworth has the capability to handle data for even the largest cities, our focus continues to be on smaller towns and centers. Why? Because they don’t have access to the same kinds of funding and resources as larger centers. Small centers are where Waterworth’s impact is greatest — where we can join forces with municipal directors and CFOs, driving significant change and measurable improvements in historically restricted revenue environments.

What are Waterworth Users Like?

Our users come from diverse situations. For example, we work in a lot of different climates so we see a variety of water use patterns. Each community faces different infrastructure conditions and demands. Some are pressured by state governments to upgrade water or wastewater facilities, while others have already crossed that bridge.
Our users also have a lot in common. All of them are determined to get on top of revenue sufficiency in order to ensure that they have enough money to run their water systems sustainably for the future. They would rather replace steep, intermittent, and politically unpopular rate hikes with steady, predictable rate changes that get them off the “rate roller coaster”. They want to have the right tools so that they can bring rates analysis in house rather than relying on consultants. On top of all that, these communities want to be able to have better communication with elected officials and the public about infrastructure funding.

Where Are They?

Waterworth users are all over North America. We already are in 15 US States and five Canadian provinces. More users are coming on-board every week.

Interested in learning more? Ask us for our reference list and talk to some Waterworth users directly.

What customers are saying

"I never thought about using rates to fund capital improvement projects — just debt or bond financing. With Waterworth we saw how it was possible.”

"We were experiencing a catastrophic system failure. We didn't know how we were going to pay for all our infrastructure upgrades. Waterworth and our consultant gave us a reliable, and realistic plan that our whole community could buy into.”

"I’ve modelled different scenarios with council present. We could all see what each change would do to affordability and our ability to maintain our infrastructure. There’s no more second-guessing the path we need to take.”

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