Whenever a municipality considers a water rate change, they’re faced with the daunting task of compiling and analyzing billing data. Here’s when it’s not actually necessary and when it is, how to collect it more easily … Read More

The American Water Works Association identified these ten principles of authentic communication that are key to successful water utility communication programs regardless of size or location … Read More

The new Community Cost Comparison tool gives you the ability to visually compare your municipality’s water and wastewater rates, both against other communities and across billing classes within your own community … Read More

The National Rural Water Association and Waterworth are working with 6 rural US water and wastewater service providers to develop more financially sustainable systems. Here is a brief update on their progress … Read More

A well-thought out communications strategy is important, but if you don’t follow these best practices when creating your content, chances are your messaging will fall flat … Read More

Now that summer is over, many water utilities will be recovering from the impact of increased demand during the year’s driest season. With that in mind, we explore seasonal surcharges and what to consider when setting them … Read More

Private companies and larger city governments have long understood the importance of cash reserves to sound fiscal management. Small- and medium-sized towns and municipalities on the other hand … Read More

Whenever a water utility introduces a change in rates or rate structure, that change must be communicated to the community. Here are your 3 steps towards building a successful communication plan … Read More

We hear from prospective customers all the time that water rate reviews are time consuming, difficult, and often expensive. I’ve come to realize that it doesn’t have to be that way … Read More

When we first envisioned Waterworth, the idea was simple: Create an online tool that would allow water utility managers to do the work of rate analysis themselves … Read More

Kids (and adults) around the world have loved Dr. Seuss for decades. Something about the way his stories-in-verse can turn nonsense into sense just can’t help but appeal to the imagination … Read More

As if figuring out how to fund a decades-old water system isn’t difficult enough, you also need to get your elected officials onside so the whole process doesn’t collapse under the weight of angry residents and rate payers … Read More